Category Archives: Allgemein @en

Login issues – Info about the current situation

Dear Gauls!
 
As many of you might know through our older posts and in-game messages, Asterix & Friends have been affected by login issues over the past weeks.
The reasons for the login issues are “attacks” on one of our service providers. Our stored data isn’t in danger.
Since we weren’t able to fix the issue with our measures yet, players will still find it difficult or not possible to log in to the game due to the “504 gateway timeout” or a “refresh” in the loading screen for periods of time (like yesterday, from 7:30 pm – 11:30 pm CEST).
As mentioned in a past post, it’s from the highest priority for us to fix the login issues. All parties involved are working on a next, complex but time-consuming measure that is meant to resolve the login issues permanently.
Again, we hope for your patience and apologize that our first measures weren’t successful. Compensation will be sent when the login issues have finally been resolved.
We stick with our plan to release new game content on the test server and an update for the iOS A&F app soon. We assure you that this work doesn’t steal any time for the team that is working on fixing the login issues or any other important issue that affects players.
 
Your Asterix & Friends team

We present: Gardenia!

Dear Gauls!

It’s been far too long since we gave you a first look at the new, female villager!
But since we are planning to make all-new game content available on our test server for the A&F community to try out very soon, we have decided to no longer keep the name of Ironix’ wife a secret from you: Gardenia!
With Gardenia, around 60 new and interesting quests will be waiting for you to complete!
Please look forward to welcoming her to your village soon! And stay tuned for the next teaser post that will reveal details on a new feature called “Journeys”!

Your Asterix & Friends Team

New Android update available!

Dear Gauls!

We released a new update for the Android version today. This update is the same version that was made accessible via the open beta.
We particularly recommend this update to all players who could no longer play the game after updating the Asterix & Friends Android app (e.g. loading stuck, crashes, the game doesn’t open). The update can also have a positive effect on performance problems (lag/freezing) on other players’ devices.
We ask all players to contact our support team if the update helped to resolve mentioned problems: support@asterix-friends.com
Our development team continues to work on bug fixes and adjustments. Further updates to improve the game will follow for all platforms & as soon as possible.

Your Asterix & Friends Team

New update available for Open Beta

Dear Gauls!
 
A new update for the Android version is available via the open beta.
This update is supposed to help any player who couldn’t play the game after they updated the Asterix & Friends Android app (e.g. loading stuck, crashes, the game doesn’t open) and may also affect performance issues (lag) positively.
 
How to join the beta program:
1. Open “A&F” in the Google Play store.
2. Scroll down and find “Register for the beta program”.
3. After clicking “Participate”, wait ca. 15 minutes. Then the title on the A&F store page will change to “Asterix & Friends (Beta)” and the game can be updated.
You can leave the beta program on the A&F store page in the Google Play Store.
 
Additional info:
Our latest changes made to the game login were successful and prevented new login issues (“504 gateway timeout”, “refresh” in the loading screen) so far. The promised compensation for the login issues will be sent to every player next week.
 
Your Asterix & Friends team

End of downtime + information on the current situation

Dear Gauls!

Our servers are back online, but the login issues still persist, since we were only able to execute one part of the solution today, which is the reason why the maintenance was over quick.
We are currently preparing the rest of the solution, so at least one another maintenance will be needed. The next maintenance won’t be carried out today, but as fast as possible.
This also means that players will still find it difficult or not possible to log in to the game due to the “504 gateway timeout “or a “refresh” in the loading screen.
We apologize that we couldn’t find a faster solution & thank you for all your patience and support in this difficult situation. The compensation will be sent to everyone when the login issues are permanently resolved.

Your Asterix & Friends team