FAQ – Problems with Flash

With the end of Flash drawing near, some of our players, especially on Facebook, encounter problems when trying to play the game.

The main problems our users currently encounter when trying to start the game in their browser are that 

  • Flash is blocked in the browser
  • Flash is allowed in the browser, but instead of the game only a white page is displayed
  • on Facebook: instead of the game starting, the website asterix-friends.com is displayed within Facebook

With this FAQ we will try to answer your questions and show you how to fix these problems.

If you tried to log into the village but your village has disappeared and you start the tutorial, click here to jump to question 3.

1. Flash is blocked by my browser

Step 1 – download and install the correct version of the Adobe Flash Player

First you need to make sure that your Adobe Flash Player (or short “Flash”) is up-to-date and the correct Flash version for your browser is installed. 

There are different versions of the Flash Player available for different browsers:

  • Chrome and Edge
  • Firefox
  • Opera

Make sure to open the following page in the specific browser you want to use with Flash:

https://get.adobe.com/de/flashplayer/

The page shows for which browser this Flash version will be installed:

Download the Flash player, install it and restart your browser.

Step 2 – Make sure that Flash is not generally blocked by your browser

In Chrome:

 Click “…” in the upper right corner of your browser and select “Settings”.

 
Scroll down to “Privacy and Security” and click on “Site Settings”.
 
 
 

Now scroll down to “Content” and click on “Flash”.

Click on “Block sites from running Flash (recommended)”, so that the switch on the right side turns blue and the displayed text says “Ask first”.

Visit the website on which you want to play Asterix & Friends, for example Facebook. On the left side of the address bar, a small padlock is being displayed.

Click the padlock and in the dropdown menu select “Allow”.

Refresh the page. Flash is now enabled and the game will load

In Firefox:

Click on the three lines in the upper right corner of Firefox and select “Add-ons”.

On the left side click “Plugins”, then click on the three dots “…” next to “Shockwave Flash” and make sure that it is set to “Ask to activate”.

Visit the website on which you want to play Asterix & Friends, for example Facebook.

Click somewhere in the main area where the game would be displayed (for example on the part with “Run Adobe Flash”) and click “Allow” in the popup at the top.

Refresh the page. Flash is now enabled and the game will load.

In Edge:

Click “…” in the upper right corner of Edge and select “Settings”.

Under “Site permissions” click on “Adobe Flash”.

Click on “Ask before running Flash (recommended turned off)”, so that the switch on the right side turns blue.

Visit the website on which you want to play Asterix & Friends, for example Facebook. On the left side of the address bar, a small padlock is being displayed.

Click the padlock and in the dropdown menu select “Allow”.

Refresh the page. Flash is now enabled and after refreshing the page the game will load.

In Opera:

Click on the “gear symbol” to find the settings.
 

Under “Advanced” click on “Privacy and security”.

Under “Privacy and security” click on “Site settings”.

Now scroll down to “Content” and click on “Flash”.

Click on “Ask first” so that the switch on the right side turns blue.

Visit the website on which you want to play Asterix & Friends, for example Facebook. 

On the left side of the address bar a small padlock is being displayed. Click the padlock and in the dropdown menu select “Allow”.

Refresh the page. Flash is now enabled and the game will load.

2. Instead of the game, I only get a white page

In Chrome:

Visit: chrome://flags/#same-site-by-default-cookies

In the line “SameSite by default cookies” (highlighted in yellow) click on the dropdown menu and set the value to “Disabled”.

Restart Chrome to activate the new settings.

In Edge:

Visit: edge://flags/#same-site-by-default-cookies

In the line “SameSite by default cookies” (highlighted in yellow) click on the dropdown menu and set the value to “Disabled”.

Restart Edge to activate the new settings.

In Opera:

Visit: opera://flags/#same-site-by-default-cookies

In the line “SameSite by default cookies” (highlighted in yellow) click on the dropdown menu and set the value to “Disabled”.

Restart Opera to activate the new settings.

3. I tried to log in on Facebook, and now my whole village is gone and I start at the tutorial.

Instead of the game starting on Facebook I see this:

First of all: no, your village is not lost. All villages are saved on our servers and we will help you get your village back.

In the last weeks, several browsers (Edge, Chrome,..) have changed some settings to be more restrictive, which can lead to this problem.

Currently, there are two ways to solve this problem:

Solution A: You need to change a certain setting in your browser – we described this above in “2. Instead of the game, I only get a white page”. Please follow the steps described there.

Solution B: If you don’t want to go through the hassle of changing that setting in your browser or you have other reasons not to do it, then you can use Firefox instead.

We don’t know though if Firefox will make similar adjustments to their browser at some point in the near future.

When that happens, we will try to find a solution for Firefox similar to the one we described in solution A above for the other browsers.

4. But why could I log in with Facebook and get a new village?

With the recent, more restrictive browser settings, what happens, when you haven’t used one of our solutions above: the game fails to connect to the server and load your Facebook village. It gets redirected to our website asterix-friends.com, which is then displayed on Facebook.

The login, that you see there, is the login to our web version. We understand that this is very confusing but we haven’t found a solution yet to show something different in that case (for example a link to our help page).

5. What do you mean – “web version” – I play on Facebook, that is the web version, right?

No. Originally the game was only available on asterix-friends.com. Later, Sproing released the Facebook version (and even later the mobile versions). Unfortunately,  the “web version” (on asterix-friends.com) was never really connected to Facebook.

On the mobile versions, you can play the same village on mobile and on Facebook when you use “Facebook Connect”. With the “web version” this is currently not possible (but we are looking at changing this in the future).

6. But I could login here with my Facebook account and got a new village.

We understand that this might be even more confusing. The reason is this:

The “web version” on asterix-friends.com offers several methods to register and login. Apart from the usual combination of username and password, you can also use so called “social login” methods. 

With people having more and more accounts on different websites and for different programs, games, etc., these “social login” methods have become more and more popular.

They allow you to use your account from somewhere else (Facebook, Google, Steam,….) to login to a game or service. This way you don’t have to choose a new username or password and can just use one of your accounts you have there. 

So this big blue “Facebook login” button allows you to register and login to the “web version” with your Facebook account. The village created is still on the “web version” and has nothing to do with your Facebook village.

Instead of Facebook, you could also use your Google-,Twitter-, Steam- etc. account. The result is always the same: You get an account on the “web version” and you login to this account via your chosen method.

7. So what happened when I logged in there?

Since the website was wrongly displayed within Facebook due to this browser settings issue, by trying to login with the blue “Facebook login” button, you actually created a new account in the web version instead of logging in to your Facebook village.

8. So how do I get my old village back?

Use one of the two solutions posted above at number 3 (use Firefox or change your browser settings).  Once you’ve done this, Facebook should correctly load your Facebook village instead of showing the confusing login page of the “web version”.

9. I followed the steps above but the game still won’t start

First please restart your PC. 

If this also does not help please clear your browser cache. Here you find a simple step by step guide how to clear the cache in your browser:

Chrome:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

Firefox:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Opera:

https://www.opera.com/case-studies/clean-browser-and-remove-trackers

Microsoft Edge:

https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

You don’t need to reset saved passwords, as far as we know it is enough to clear your browser data. Now simply restart the browser and try to login to the game again. 

If you still can’t get it to work, please contact our support, either via mail to support@asterix-friends.com or go to our support site: https://sproing-support.zendesk.com/hc/en-us

Open a support ticket there by clicking on “submit a request” in the upper right corner and fill out the form.

10. I still don’t understand the whole talk about “versions”. Isn’t it just one game? What are the differences?

When we talk about “versions” like “web version”, “Facebook version” we basically refer to where you play the game. Another word that is sometimes used for this is “platform”.

Web-version

This was the first version of the game. You have registered for the game on asterix-friends.com. Either with a username and password, you chose specifically for Asterix&Friends or with one of the above mentioned “social login methods” (using your account credentials from Google, Facebook, Twitter, etc.)

You currently can only play your village there – if you start playing on Facebook or mobile, there is no way to continue your “web version village” on Facebook or mobile and play it on both “platforms”. We plan to change this in the future. 

Your account on the web version is managed by our partner Xsolla (it was Telekom in the past, but they ceased their service, so we switched to Xsolla earlier this year).

Facebook Version

This version is played either on Facebook itself or in the Facebook Gameroom. There is no need to register or login to the Facebook version – if you are logged in to Facebook and start the game on Facebook, you play your village on Facebook.

(Exception: if you haven’t used one of the solutions described in the first topic of this FAQ, the problems described above will happen).

Mobile Version

You can play the game on Android or iOS. You install the game via the Play Store/App Store. While the web and Facebook versions are technically the same, the mobile versions are different in some regards: a different User Interface, the ability to watch video ads for certain features, etc.

You can play the same village on mobile and Facebook if you go through the tutorial in the mobile version and use Facebook connect. You can then choose which village you want to keep and play on both “platforms” (mobile AND Facebook).

Players of all versions/platforms play on the same servers together.

11. It was much better before. Why are there so many issues lately?

We are very close to the end of Flash, so we have to constantly react to new situations and find solutions and workarounds. While we work on the Unity version of the game with one team, we do what we can to maintain the current Flash version with another team. 

Unfortunately, not all changes that we have to react to are known beforehand. 

12. There you go again with versions – so what are “Unity version” and “Flash version”?

In this case, version doesn’t refer to the platform (“where you play”) but the technology. Adobe Flash is an old technology that will be gone by the end of the year. That’s why we recreate the whole game with the technology “Unity”, so we can continue to provide  the game to you and improve it with new features.