Troubleshooting: Adobe Flash

In order to play Asterix & Friend in your browser, you need the Adobe Flashplayer. Even when the Flashplayer is installed, most browsers will still block flash applications per default. As a result you might only see a black, white or grey page when trying to load the game in your browser and need to manually activate Flash.

Chrome

Problem 1: Flash does not work because it is not up to date or blocked by Chrome

How to enable flash applications:

1. Install the Adobe Flashplayer.
2. Click “…” in the upper right corner of your browser and select “Settings”.
Chrome_EN1.png
3. Under “Site Settings” click on “Flash”.
4. Click on “Block sites from running Flash (recommended)”, so that the switch on the right side turns blue and the displayed text says “Ask first”
Chrome_EN2.png
5. Visit the website on which you want to play Asterix & Friends, for example Facebook. On the left side of the address bar a small padlock is being displayed.
Chrome_EN3.png
6. Click the padlock and in the dropdown menu select “Allow”.
Chrome_EN4.png
7. Refresh the page.

Flash is now enabled and after refreshing the page the game will load.

Problem 2: The page remains white, even though Flash is enabled and up to date

1. Visit: chrome://flags/#same-site-by-default-cookies
2. In the line “SameSite by default cookies” (highlighted in yellow) click on the dropdown menu and set the value to “Disabled”.
3. Restart Chrome to activate the new settings.

Afterwards you should be able to play Asterix & Friends via Chrome again, as usual.

Firefox

How to enable flash applications:

1. Install the Adobe Flashplayer.
2. Click on the three lines in the upper right corner of your browser and select “Add-ons”.
FF_EN1.png
3. On the left side click “Plugins” and make sure that “Shockwave Flash” is set to “Ask to activate”
FF_EN2.png
4. Visit the website on which you want to play Asterix & Friends, for example Facebook.
5. Click the screen where the game would be displayed and click “Allow”.
FF_EN3.png
6. Refresh the page.

Flash is now enabled and after refreshing the page the game will load.

Internet Explorer

How to enable flash applications:

1. Install the Adobe Flashplayer.
2. Click on the cog in the upper right corner of your browser and select “Manage Add-ons”.

IE_Einstellungen_DE_1.png
3. Under “Toolbars and Extensions” click on “Shockwave Flash Object” and in the lower right corner of the window click on “enable”.

IE_Einstellungen_DE_2.png
4. Visit the website on which you want to play Asterix & Friends, for example Facebook.

Flash is now enabled and after refreshing the page the game will load.

All Browsers

I followed the steps above but the game still won’t load

First please restart your PC. If this also does not help please clear your browser cache. Here you find a simple step by step guide how to clear the cache in your browser:

Chrome:
https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DAndroid&hl=en

Firefox:
https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Opera:
https://www.opera.com/case-studies/clean-browser-and-remove-trackers

Microsoft Edge:
https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history

You don’t need to reset saved passwords, as far as we know it is enough to clear your browser data. Now simply restart the browser and try to login to the game again.